SeenLabs Digital Signage Blog: Insights, Guides & Use Cases

Digital Friction Scorecard: Audit Your Ordering Flow

Written by SeenLabs Team | Dec 30, 2025 9:10:20 PM

Is Your "Modern" Tech Stack Making Customers Hate You? Score It Now!

 

Stop Guessing. Start Scoring.

We built the Digital Friction Scorecard to answer one question: How hard is it to give you money?

It’s not a vague survey. It’s a ruthless assessment of your digital touchpoints:

  • Ordering: Do you force registration before the menu? (Stop it.)
  • Payment: How many taps from "Cart" to "Confirmed"?
  • Kiosks: Are your upsells helpful or harassing?

The "Friction Tax" is Real

Every unnecessary second of delay costs you 2-4% in conversion. Our tool calculates your score across 5 categories and generates a Priority Matrix of what to fix first.

What you get:

  • ✅ Detailed Friction Score (0-100)
  • ✅ Priority Matrix (Quick Wins vs. Strategic Fixes)
  • ✅ PDF Report for your CTO

Launch Friction Scorecard →