Delivery Options & Costs
At SeenLabs, we offer both ground and air delivery across the US, Canada, the EU, and the MEA regions, catering to a wide range of logistical needs.
Given our commitment to offering hardware solutions at minimal margins, delivery costs are borne by the customer, with approximate costs adding up to 20% for ground or ocean delivery and up to 30% for air delivery based on the device cost. However, these figures are estimations, and we encourage contacting us directly for precise delivery charges tailored to your specific requirements.
Manufacturing & Shipping
Our manufacturing partners are primarily located in China, from where we ship goods mainly via ocean freight to the US, although air freight is available for urgent deliveries, such as sample shipments.
Delivery timelines vary, with ocean freight taking 5-8 weeks and air freight 1-2 weeks. Additionally, we have local warehouses in CA, FL, and DE to streamline distribution within the US.
Stock Availability
Stock availability is transparently communicated:
- "In Stock" means immediate availability.
- "Low in Stock" indicates fewer than five units are available.
- "Preorder" suggests items are awaiting shipment from the factory.
- "Out of Stock" products can still be ordered but require manufacturing and shipment.
Digital solutions are typically ready within 48 hours, providing swift access to your account dashboard and setup.
Payment Options
At SeenLabs, we understand the importance of flexible and secure payment options for our customers. We accept a wide range of payment methods, including:
- Wire Transfer
- ACH Transfer
- Debit/Credit Card transactions through Stripe or Intuit
- PayPal for business accounts
- Zelle for business transactions.
Order Tracking
For our US-based customers, we ensure transparency and peace of mind by providing a tracking code for all deliveries. This allows you to monitor the progress of your shipment directly.
Additionally, for international shipments that might experience delays or require special attention, we keep you updated via email, ensuring that you are informed of your order's status every step of the way.
Customer Support
Our commitment to exceptional customer service extends particularly to our subscription customers, who receive complementary lifecycle support. This means that as long as you are subscribed to our services, you can expect ongoing support and assistance, ensuring a smooth and worry-free experience with our products and solutions.
