SeenLabs specializes in B2B solutions and accepts returns only under the following conditions:

• Hardware: Returns are allowed only for defective products or unopened items.

  • Opened, used, or well-functioning products are not eligible for return.

  • No exceptions apply.

• Software: Returns are not accepted. Subscription cancellations can be processed, but services will continue until the end of the current billing cycle. No refunds will be issued for software.

• Defective Products: Must be reported within 30 days of identifying the defect.

• Unopened Products: Returns must be initiated within 5 days of receiving the product.

• Returned items must be in their original packaging for both defective and unopened products.

• All hardware returns are subject to specialist inspections to confirm eligibility.

• Defective Products:

  • Customers can choose between a full refund or a replacement device.

  • Prior to issuing refunds or replacements, the device will be inspected to verify:

    • If the product was opened or improperly used.

    • Whether the defect was caused by the customer.

• Unopened Products:

  • Refunds are provided only after inspection confirms the item remains unused and intact.

• Unopened Products: Return shipping costs are the responsibility of the customer.

• Defective Products:

  • If a laboratory inspection confirms the defect is not caused by the customer, the shipping cost will be refunded.

  • If no defect is found, or if damage is customer-induced, return shipping remains at the customer's expense.

• SeenLabs does not provide prepaid return labels.

• Testing and inspections may take up to 7 weeks if the device requires factory-level laboratory testing.

• Refund timelines depend on the payment method:

  • Financed Payments: Refunds will be issued incrementally, matching the original financing schedule.

  • One-Time Payments: A full refund will be issued in one payment.

Refund methods are discussed individually to ensure the quickest and most suitable resolution for the customer.

Exchanges are only allowed if upgrading to a higher-tier product.

• Any defects or damages are assumed to have occurred during use unless proven otherwise.

• Transportation Damage: The customer and delivery company are responsible for addressing any transportation-related damages.

• Damage caused by mechanical impact is not covered under warranty. This includes but is not limited to:

  • Water damage.

  • Physical kicks or drops.

  • The harm caused during reverse-engineering by screw-drivers, sticks, or other tools.

  • Hits or impacts from rocks, especially in rooftop installations.

  • Acts of vandalism.

• These types of damage are considered customer-induced and do not qualify for refunds or replacements.

SeenLabs accepts returns for international orders under the same conditions stated above. Shipping and inspection timelines may vary.