
Account Management
1.1. Account Registration
- Open the Vehicle HUB platform login interface using a Google browser.
- Click “Registration” and select Mail register.
- Enter a valid email address, set a password, and complete the registration by clicking “Registration”.
1.2. Account Management
- After logging in, click the account button at the top right.
- Select “Download vehicle access certificate” to download the necessary .ic file for binding the LED controller to your account.
- Use the .ic file with LEDOK express software for hardware binding.
- Click “Update Details” for recent updates and “User Information” to reset passwords.
- Logout by clicking the “Logout” button.

Dashboard Overview
The dashboard is your command center, providing quick access to all critical functions and real-time data visualization.
2.1. Status Bar
- Displays real-time stats such as the number of car screens active, online ratio, and offline terminal count.
- Provides an option to download an Excel document showing offline terminal IDs.
2.2. Function Bar
- Home Page: This area displays timely notifications and visual analytics, such as pie charts and column charts, which represent online, offline, and ungrouped terminal statuses and advertisement playtimes over the last week.
- Car Screen: This feature allows users to access specific car screen settings where they can adjust settings and view real-time data on advertisement displays.

Map and Terminal Control
3.1. Map Functionality
- View real-time location, trajectory, and more detailed tracking information of selected vehicles.
- Utilize query functions for historical data up to the last 7 days.
3.2. Terminal Control
3.2.1. Tree Menu
- Access terminal management by clicking “Tree Menu”.
- Navigate through the list of terminals and groups.
3.2.2. Newly Built
Create a new terminal group by clicking “Newly Built”, entering a group name, and saving.
3.2.3. Ungrouped
Manage terminals that are not assigned to any group under “Ungrouped”.
3.2.4. New Group
- Manage grouped terminals, viewing ad quantities and settings.
- Adjust group settings as needed.


Advertising Management
This section covers the tools and processes for creating, managing, and deploying advertising content.
4.1 Content Creation and Deployment
- Group-specific Advertising: Tailor your content to specific groups within your fleet to target different audiences or regions.
- Location-based Advertising: Deploy ads that are triggered when a vehicle enters a predefined geographic area, enhancing relevance and viewer engagement.
- Bulk Management Tools: Efficiently manage large-scale deployments with tools designed to handle extensive networks of displays.
4.2. Add Ads
Go to “Release By Grouping” and click “Add Ads” to introduce new advertisements into the system.- Release By Fixed Point: Use “Release By Fixed Point” to assign ads to specific geographic locations.
- Release By Quantity: Manage large-scale ad releases through “Release By Quantity”, setting parameters for multiple terminals simultaneously.

System Configuration and Maintenance
- Screenshot and Screen Settings: Capture live content or configure screen settings like brightness and switching schedules through the terminal interface.
- Parameter Configuration: Adjust system parameters like NTP server address, time zone, and more for synchronization and efficient operations.
- Hardware and System Maintenance: Monitor hardware status, perform system restarts, and manage volume through detailed control settings.
- Online Updates and Maintenance: Update system software and manage installations or uninstallations of applications.

User Management
6.1. Add User
Create new user profiles by navigating to “User Management” and selecting “Add User”.
6.2. Bind Terminal
Bind specific terminals to user accounts for personalized management.
Frequently Asked Questions
How do I register for a Rooftop Hub account?
Click the registration link on the login page, fill in your business details (company name, contact person, email, phone), verify your email address, and wait for account approval (typically 1-2 business days). Once approved, you'll receive login credentials via email.
Can I track multiple vehicles from one dashboard?
Yes! The Rooftop Hub dashboard shows all your vehicles on a single interactive map. Each vehicle appears as a pin with real-time location, online/offline status, and current ad playing. You can manage unlimited vehicles from one account depending on your subscription tier.
How do I deploy ads to specific vehicles?
Navigate to Advertising Management, upload your video/image, select target vehicles from the map or tree menu, set deployment schedule (immediate, timed, or recurring), and click Deploy. Content syncs to vehicles automatically within 1-2 minutes when online.
What happens if a vehicle goes offline during deployment?
The platform queues the deployment. When the vehicle reconnects, it automatically downloads pending content and begins playback. You can view deployment status in the Dashboard - yellow indicates pending, green indicates active playback.
Can I schedule ads to play at specific times?
Absolutely! Use the scheduling feature in Advertising Management to set start/end dates, daily time windows (e.g., 8am-10pm only), and day-of-week targeting. This is perfect for time-sensitive promotions or location-based campaigns.
How do I add team members to my account?
Go to User Management, click Add User, enter their name and email, assign role (Admin, Manager, or Viewer), and click Invite. They'll receive an email with login instructions. Admins have full access, Managers can deploy ads, Viewers can only monitor.
What file formats can I upload for ads?
The platform accepts MP4 (H.264), AVI, MOV, and common image formats (JPG, PNG). Videos should be 1920x1080 resolution at 30fps for best results. Maximum file size is 100MB per ad. Use our format conversion guide if needed.
Still need help? Our support team is available via live chat, email (we@seenlabs.com), or phone during business hours. You can also access our complete documentation library for detailed troubleshooting guides.
Common Platform Issues and Solutions
Vehicle Shows as Offline but is Actually Running
Check the device's internet connection (WiFi or cellular). The vehicle must have active data connectivity to report status. Restart the LED player device and wait 2-3 minutes for reconnection. Verify the device ID is correctly bound to your account in User Management.
Ad Deployment Stuck at "Pending"
This means the vehicle hasn't connected to download the content yet. Common causes: (1) Vehicle is offline, (2) Weak cellular signal, (3) File size too large (>100MB). Wait for vehicle to enter strong signal area, or reduce file size and redeploy.
Cannot See Vehicles on Map
Ensure GPS is enabled on all LED player devices. Check that vehicles have been properly bound to your account (User Management → Terminals). Refresh the page and clear browser cache. If using VPN, try disabling it as some VPNs block map services.
Uploaded Video Won't Play on Screens
Verify the video format is MP4 with H.264 codec. Upload a test video from our sample library to rule out format issues. Check the video file isn't corrupted by playing it locally first. Refer to our format conversion guide for proper encoding.
Scheduled Ads Not Playing at Set Times
Confirm the schedule timezone matches your vehicle locations. LED players use device local time. If vehicles cross timezones, use UTC-based scheduling. Verify the schedule dates are current (not expired). Check that no higher-priority deployments are overriding your scheduled content.
Team Member Cannot Login After Invitation
Have them check spam/junk folder for invitation email. Verify the email address was entered correctly in User Management. Ensure their role wasn't accidentally set to Disabled. Resend the invitation or manually create their login credentials.
Craft Your Story with Us
